Need help with SnapComp? Start here if your question isn’t answered below, email us directly and we’ll get back to you.

Frequently Asked Questions

How do I scan a property?

Open the Snap tab and point your camera at a home. SnapComp uses your phone’s GPS location to identify the nearest property and pull up its details. Make sure Location and Camera permissions are enabled for SnapComp in your phone’s Settings app.

Why does it say “Location Required” or “Location Unavailable”?

SnapComp needs your device’s location to identify which property you’re looking at. Check that Location Services are turned on for SnapComp under Settings > Privacy & Security > Location Services on your iPhone, and that you have a clear GPS signal (this can be weaker indoors).

How do I upgrade to SnapComp Pro?

Tap the “Upgrade to Pro” banner on your Profile tab, or the upgrade prompt after your daily free scans are used. Pro is $9.99/month and unlocks unlimited scans, full AI property insights, complete comparable sales, and PDF/CSV export.

How do I restore a purchase I already made?

If you’ve reinstalled the app or switched devices, go to Profile > Subscription and use the restore option, or reach out to us at the email below and we’ll help you sort it out.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID, not inside SnapComp directly. On your iPhone, go to Settings > [Your Name] > Subscriptions, find SnapComp, and cancel from there.

What is an Agent Access code?

Some SnapComp features use real, nationwide property data provided through a licensed data partner. Access to that real data is currently limited to agents invited through a participating brokerage. If you have an access code from your brokerage or team lead, enter it under Profile > Agent Access. If you don’t have one, you can still use SnapComp with sample data in the meantime.

How do I delete my account or my data?

Your scan history, saved properties, and search history are stored only on your own device — you can clear all of it any time from Profile > Reset All Local Data. To delete your account itself (your login and subscription record), email us at the address below and we’ll process your request.

Still need help?

Email us at ssaccio@gmail.com and we’ll get back to you as soon as we can.